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re-introductions
May. 29th, 2008 12:01 pm![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif){kind=small}
peterbeerslayer, this is petronivs. Likewise.You met at Origins a while back, and apparently had a great time talking about me.
(See - I TRY to use my powers for good!)
May. 29th, 2008
peterbeerslayer, this is petronivs. Likewise.You met at Origins a while back, and apparently had a great time talking about me.
(See - I TRY to use my powers for good!)
Another reason it was Meh-Con
To Hyatt Gold Passport Customer Service...
"I was thrilled to discover the "online concierge service" options when I was booking my recent trip to the Hyatt Regency Columbus OH. The idea that I could arrange things like airport transit or extra towels online before arrival seemed very convenient, and consistent with the high quality I have come to expect from the Hyatt Regency brand.
It would have been nice if ANY of the arrangements I made actually materialized….
When I arrived, Arch Transportation had heard NOTHING about my arrival. In addition, the fare quoted on the concierge website was incorrect, having gone up $2 more than 2 months prior to my trip.
The extra towels I requested did not materialize until I called the front desk nearly 5 hours after I arrived.
And again when I checked on Sunday, no arrangements had been made with Arch to return me to the airport. It is a good thing that I called to check this myself that morning, or I would have missed my return flight entirely.
What is the point of listing this service on the hotel website or of sending confirmation e-mails, when no one apparently even LOOKS at the information?"
(Oh, and this doesn't include the fact that the closet door broke as soon as I opened it - it was annoying but they sent up someone to fix it pretty much right away)
Grrrrumph.
To Hyatt Gold Passport Customer Service...
"I was thrilled to discover the "online concierge service" options when I was booking my recent trip to the Hyatt Regency Columbus OH. The idea that I could arrange things like airport transit or extra towels online before arrival seemed very convenient, and consistent with the high quality I have come to expect from the Hyatt Regency brand.
It would have been nice if ANY of the arrangements I made actually materialized….
When I arrived, Arch Transportation had heard NOTHING about my arrival. In addition, the fare quoted on the concierge website was incorrect, having gone up $2 more than 2 months prior to my trip.
The extra towels I requested did not materialize until I called the front desk nearly 5 hours after I arrived.
And again when I checked on Sunday, no arrangements had been made with Arch to return me to the airport. It is a good thing that I called to check this myself that morning, or I would have missed my return flight entirely.
What is the point of listing this service on the hotel website or of sending confirmation e-mails, when no one apparently even LOOKS at the information?"
(Oh, and this doesn't include the fact that the closet door broke as soon as I opened it - it was annoying but they sent up someone to fix it pretty much right away)
Grrrrumph.
