The Mouth That Roared

I have spent over 1/2 my life in some customer service profession or another, 100% of my employed life ... and of course I rarely heard when I got anything right! But boy howdy, did I hear when I got it wrong - even when I was bending if not breaking company rules to get it right. IF you can find out who the supervisor is you might send them a copy of the letter just to shake them up a little more at Bank By Phone to make sure the employee gets the credit they deserve. Wanna get some more attention from Wyndham? A copy of your letter to corporate HQ should get you more than just one free night. BUT in any case - good for you for sending some praise to the Bank person.